Support

Help with PlayAlong Lab, the practice app for playing along with your own music.

Contact us

Email kvngzz10n@gmail.com and we'll get back to you. Tell us the email address of your PlayAlong Lab account and what happened, and include a screenshot if you can.

Subscriptions

Subscriptions are billed by Apple. To change or cancel, open Account › Manage or cancel subscription in the app, or Settings › your name › Subscriptions on your iPhone.

Refunds for Apple-billed purchases are requested from Apple at https://reportaproblem.apple.com

Bought on another device, or signed in with a new account? Sign in, then tap Restore Purchases.

Forgot your password?

On the sign-in screen, tap Forgot password? and enter your email. We email you a 6-digit code; enter it in the app with your new password.

Didn't get a code?

Check your spam folder. Codes come from no-reply@playalonglab.com. For security, a new code can be sent about once a minute; the app shows how long to wait.

Delete your account

In the app, open Account › Delete account. This permanently deletes your account. It does not cancel an Apple subscription: cancel that in Settings › your name › Subscriptions.

Your music

Songs and recordings you import stay on your iPhone and are not uploaded, so we cannot restore them. Deleting the app deletes them.